Downtime can cost time, money, and productivity. This is why businesses have a remote IT team on standby. But how can IT teams and Managed Service Providers (MSPs) boost efficiency? Enter Remote Monitoring and Management (RMM) software, a smarter and more efficient tool to manage IT infrastructure.
Let’s take a closer look at what RMM software is, its features, and benefits.
What is RMM Software
RMM software, short for Remote Monitoring and Management, is a powerful tool that helps IT professionals and Managed Services Providers (MSPs) keep an eye on client servers and networks. Think of it as an agent that assesses the health and performance of endpoints and sends alerts when there is a problem.
Who Uses RMM Software
RMM software is mainly used by MSPs, who provide IT support to clients in various locations without being physically present in client offices.
MSPs rely on RMM tools to monitor their clients’ systems remotely, perform routine maintenance, and fix problems before the client even notices them. Think of it as an all-in-one guide for IT professionals who wish to provide proactive support.
MSPs aren’t the only ones who use RMM software. Medium to large corporations have fully-fledged internal IT departments that use RMM tools to manage all their devices from one place. They can also automate tasks like patching and software updates, and provide support to remote, on-site, and hybrid employees.
How Does RMM Software Work?
The working of RMM software is pretty straightforward: The software deploys agents onto endpoint devices, which include desktops, laptops, Internet-of-Things (IoT) devices, workstations, and smartphones. These agents run in the background and constantly collect information about the system, including its health, performance, and security status.
RMM agents also monitor CPU usage, disk space, memory, and network activity to assess what changes are required. All of this data is sent back to the RMM dashboard so IT professionals and MSPs can view it. Moreover, the technicians don’t manually have to spot issues. RMM software provides real-time alerts if anything is suspicious.
Key Features
Reliable RMM software, such as ConnectWise, can make IT management a breeze. Here are some standout features:
Real-time monitoring – continuous monitoring of system health, network traffic, performance metrics (CPU, memory, disk space)
Remote access and control – identify and troubleshoot issues, install software, and manage configurations without being physically present.
Automated maintenance – automate routine IT tasks, such as patching, backups, and software updates.
Security management – enable and enhance security features, such as antivirus management, firewall monitoring, and intrusion detection.
Scalability and multi-tenancy – scale operations to take on more clients and cater to varying IT environments.
Benefits of RMM Software
The benefits of using RMM software include:
- Complete control over the IT infrastructure from a remote location.
- Automate repetitive tasks to remove bottlenecks and boost client satisfaction.
- Proactive support rather than reactive support.
- Enhance compliance with regulatory bodies, such as GDPR, HIPAA, and PCI-DSS.
- Cost savings in the long run.